Privacy Policy for WheelsOnRent India

WheelsOnRent India ("we", "our", or "us") is committed to protecting the privacy of individuals who visit our site and use our online platform and services. This Privacy Policy outlines how we collect, use, disclose, and protect the information gathered through our site and during the provision of our services, including self-drive car rentals, chauffeur-driven car hire, airport transfers, outstation car rental, monthly car subscriptions, corporate car rental solutions, economy car rentals, luxury car rentals, SUV rentals, and Tempo Traveller rentals.

Information We Collect

We collect information to provide and improve our services. The types of information we collect include:

Information You Provide Directly:

This includes personal details necessary for booking and service provision, such as your name, contact information (physical address, phone number), date of birth, driver's license details, passport information (if required for international travel), payment information (credit/debit card details, bank account information), billing address, and details about your rental preferences and needs. We also collect information you provide when you communicate with us for customer support or inquiries.

Information Collected Automatically:

When you visit our site or use our online platform, we may automatically collect certain information about your device and usage. This includes your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other diagnostic data. We may also collect location information if you use our services or vehicles equipped with location tracking technology, as necessary for service provision, safety, and management.

Information from Other Sources:

We may receive information about you from third parties, such as background check services, fraud prevention services, our business partners, and publicly available sources, where permitted by law.

How We Use Your Information

We use the information we collect for various purposes related to providing and improving our services, including:

To process and manage your bookings and rentals.
To verify your identity and eligibility for rental services.
To process payments and transactions.
To communicate with you regarding your bookings, updates, service-related information, and customer support inquiries.
To provide the specific services you request, such as airport transfers or chauffeur services.
To improve our site, online platform, services, and customer experience.
To ensure the security and integrity of our services and prevent fraud or illegal activities.
To comply with legal obligations, including requirements from law enforcement, regulatory bodies, or for insurance purposes.
To manage and resolve disputes, claims, and legal issues.
For internal business purposes, such as data analysis, audits, and research.
To send you marketing communications about our services and promotions, where you have provided consent or where permitted by law. You can opt-out of marketing communications at any time.

How We Share Your Information

We may share your information with third parties in the following circumstances:

With Service Providers: We share information with trusted third-party vendors and service providers who perform services on our behalf, such as payment processing, IT services, data analysis, marketing assistance, vehicle maintenance, and operational support. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
With Business Partners: We may share information with business partners, such as insurance providers or affiliates, as necessary for the provision of our services or joint promotions, subject to appropriate agreements.
For Legal and Security Reasons: We may disclose your information if required to do so by law, regulation, court order, or if we believe such action is necessary to comply with a legal obligation, protect our rights or property, protect the safety of our users or the public, or prevent fraud or illegal activities.
In Case of Business Transfer: If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
With Consent: We may share your information with other parties when we have your explicit consent to do so.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.

Your Data Protection Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information. These rights may include:

The right to access the personal information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your personal information, under certain conditions.
The right to object to or request restriction of the processing of your personal information.
The right to request portability of your personal information.
The right to withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the type of information and the purpose for processing.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our site to improve user experience, analyze site usage, and for marketing purposes. You can manage your cookie preferences through your browser settings.

Links to Other Sites

Our site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our site.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your data protection rights, please contact us at:

WheelsOnRent India
105 Vishwakarma Arcade,
Near SBI Bank,
Pune, Maharashtra,
411005, India